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Maruti Plans Expansion of Service Network

By Motortrend India Staff   |   07 October,2010

As it targets to double its sales to over two million cars by 2015, country’s top car maker, Maruti Suzuki, has firmed up a massive plan to expand its service network to over 4,200 outlets from 2,700 across India.

As per the initial estimate this expansion would take a total investment of around Rs 250 Crore that would primarily be borne by Maruti’s dealer partners for these additional 1500 centres, which are also referred to as Maruti Authorised Service Station or MASS.

Senior company executives said Maruti has firmed up a blueprint would grow the network by 55 per cent that would help to attain the target of having a Maruti service outlet within every 25 kms of its customers across the country.

“The network would be expanded to newer cities, to take it from the current 1,300 cities, to over 2,000 cities in the next five years. It would also enhance employment to over 55,000 personnel across India in our service network from the 33,000 at present. We expect service load at our network multiply manifold as Maruti Suzuki scales up capacity to over 1.75 million units by 2103,” executive officer, (service) Maruti Suzuki, Pankaj Narula said.

Maruti Suzuki sells cars ranging from Rs 2 Lakh (Maruti 800) to Rs 16 Lakh (Grand Vitara) and has a price band with a 50 per cent market share in the domestic car market.

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