The largest car maker of India, Maruti Suzuki has come out with yet another tool to improve the quality of customer service at its outlets. The company is known for its largest dealership network in the country. Maruti Suzuki has started distributing a new Android application to all its service stations. The tables which have this application will let executives at service station to record the feedback, click pictures of the car with dents and scratches during necessary situations and further transfer the data to a private cloud server which is owned by Maruti Suzuki. The application is a part of the Dealer Management System of MSIL.
The company believes that this application will not only reduce time of service initiation but also will help dealership network to access the recorded history of a particular car through cloud server. This will help service outlets to offer better quality of servicing.
Maruti Suzuki has been aggressive in implementation of technologies and tools in its dealership outlets and offices in order to manage sales and servicing operations. Few months ago the company had launched a programme where it partnered with Hughes Communications to provide LIVE training sessions to employees at its plants, offices and dealership outlets spread across the country.