As per J.D. Power Asia Pacific 2013 India Vehicle Dependability StudySM (VDS), overall dependability of motor vehicles has declined in India for the 2nd consecutive year. The study records problems faced by car owners of 30 – 42 month old vehicles in 169 vehicle problem areas. It was carried out across 9 vehicle categories - driving experience, audio and entertainment, vehicle exterior, features, controls and displays, seats, vehicle interior, engine, ventilation & air conditioning and transmission.
The study reveals per 100 vehicles, 280 problems are found and the number has increased in comparison to last year’s 225 problems per 100 vehicles. Regular vehicle servicing has also been reduced by owners which add more problems to the vehicles. Overall, 43 percent of motor owners have experienced unexpected repairs on their vehicle which is higher by 4 percent, as compared to last year. Another findings of the study, indicates decreasing maintenance and servicing of vehicles at authorised centres in the last two years. Only 69% of car owners have taken their vehicles 4 – 5 times, which is lower than 91% recorded in 2011.
The J.D. Power study was done on 61 models in 11 various vehicle segments – compact, entry compact, premium compact, midsize, entry midsize, entry luxury, premium midsize, van, multi-utility or multi-purpose vehicle, entry luxury, luxury and sport-utility vehicle. A-Star from Maruti wins top rank in the compact segment and Innova and Fortuner from Toyota in the MUV or MPV segment and SUV segment. Chevrolet Cruze and Ford Figo also received awards in the premium midsize and premium compact segments. Another study ‘2013 India Initial Quality Study (IQS)’, measuring problems of new vehicles 2 - 6 months old, is to be published in November.