Mahindra & Mahindra Ltd., India’s leading SUV manufacturer today announced the launch of Mahindra QWIK, a unique service initiative in Bangalore. This customer care initiative will enable owners of Mahindra’s range of vehicles to reduce waiting time at service centres.
Mahindra QWIK will be a facility consisting of a compact workshop of 1 or 2 bays. These outlets would be manned by a team of expert technicians and service advisors specially trained on productivity enhancement techniques to deliver quality service in the shortest possible time. Customers have access to a Wi-Fi enabled air conditioned lounge while watching their vehicles being serviced. Delivery is assured in 90 minutes or less depending on the nature of work. To ensure precision, specially designed timer clocks have been installed in each bay and the reverse countdown clock starts immediately once the vehicle is taken to the respective bay for servicing. The first such facility was successfully inaugurated in Chennai last month.
Sanjoy Gupta, VP of Customer Care, Automotive Division at Mahindra said,”Mahindra QWIK offers our customers quick service solutions and essential periodic maintenance services who may otherwise have to queue-up at the workshop and who often end up spending the day at the service centre.”