Nissan today announced the launch of Phase 1 of its Indian customer service campaign ‘Happy with Nissan’, to be held from May 9-18, 2014. The initiative will see camps set up in 66 Nissan authorised service outlets across 54 Indian cities. Nissan customers will be able to drop in and have their vehicles thoroughly checked for free by Nissan service staff.
The customer outreach campaign will help Nissan’s after-sales service team to proactively meet customers face to face, understand their issues and find appropriate solutions. It will also help to resolve pending and immediate service-related issues and make customers aware of the benefits of authorised Nissan service centres and the use of Nissan genuine spare parts and accessories. The camp is just one initiative in the company’s ongoing drive to improve customer confidence and satisfaction by boosting its after-sales service infrastructure.
Customers will be entitled to a free car check-up, wash and 20% discount on labour charges. All vehicles will undergo a thorough 60-point check. Other benefits include discounts up to 20% on Nissan genuine accessories and up to 20% on Nissan Extended Warranty for vehicles in the warranty period. Every customer will also be offered various engagement activities for their families and will win Nissan genuine car care products, movie tickets, shopping vouchers and other gifts through lucky draws.