Audi, the German luxury car manufacturer, concluded the 6th edition of the Audi Twin Cup with participation from 33 Audi dealerships across India. A total of 92 teams comprising of 241 Audi dealer technicians and service advisors competed for the coveted championship titles. The winning teams will go on to represent India at the World Finals in 2017 competing with 73 teams from 38 countries.
Six technical and six service teams made it to the finals where the team from Audi Okhla bagged the top spot in the Technology category and Audi Chennai topped in the Service category. The Audi Twin Cup tests the customer orientation and technical knowledge of the participants. The technicians and service advisors compete in the areas of diagnostics and repair, as well as in personal customer support. In addition to specialist competence, close and efficient cooperation between service advisors and service technicians is the primary determining factor in achieving top performance in the realistic work situations.
Thierry Lespiaucq, MD, Volkswagen Group Sales India Private Limited, commented: The Audi Twin Cup is an initiative to recognize our dealer partners delivering exceptional customer service. We have invested extensively in training our staff and the initiatives over the years for strengthening the service levels which has worked brilliantly, with our teams displaying outstanding technical know-how and consistent customer focus. This clearly reflected in the excellent performance of the teams representing Audi India.